FAQ


Orders 

What payment methods do you accept? 

We accept payments via Visa, MasterCard, American Express and Paypal. 

All prices listed are in Singapore Dollars (SGD).


I need help with my order, what should I do? 

Get in touch with us! Drop us an e-mail at hello@selenightco.com

We are happy to answer questions about Orders, Order Modifications, Shipping, Returns and anything else you might want to ask. 


What if I need to change or cancel my order? 

Don’t worry. You can send an urgent e-mail to hello@selenightco.com. We are here to help.  

 

Shipping

When will I receive my order?

Orders are processed and shipped out within 3 working days. You will receive a shipping confirmation email with your parcel's tracking number once order has been shipped.

Due to the COVID-19 situation, there may be a slight delay of 1-2 working days in the delivery.

 

How much do I have to pay for shipping within Singapore?

We offer complimentary door to door delivery to addresses within Singapore for purchases S$60 and above (in a single order). 

For purchases below S$60, your order will be shipped via courier at a standard rate of $6.

 

Do you ship internationally?

Yes we do. A flat fee of 35 SGD is applied on all international orders, and delivered via DHL express. 

International shipments may be subjected to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable. 

Delivery will be attempted within 5 - 10 working days. Rest assured, we will work our hardest to get the order to you as soon as we can. 

 

Return / Exchanges

Can I return an item?

We are sorry you did not love your purchase!

Our packages don’t include return slips. Just contact us at hello@selenightco.com with your order number, a brief explanation of your return, the products you’d like to return and we’ll take care of the rest.

We accept  returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from date of purchase, with all original tags still attached. A quick try on is cool - but a sleep-in after Netflix is not cool. 

Please note that sales items are final.

You will be notified by email once your return has been received and verified. Upon acceptance of the returned items, we will credit your refund in full to the original payment method. Please allow 1-2 weeks for your refund to be processed due to varying processing times between payment providers. Original shipping charges, custom duties, handling costs and sales taxes are non-refundable.

Can I do an exchange?

Yes you can. Our packages don’t include return / exchange slips. Just contact us at hello@selenightco.com with your order number, a brief explanation of your exchange, the products you’d like to exchange, which item you want to try next and we’ll take care of the rest.

Exchanges can only be made for the same style, in a different Colour or Size; be sure to include the exact Colour and Size of the new item in your email. 

We accept exchanges of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from date of purchase, with all original tags still attached. A quick try on is cool - but a sleep-in after Netflix is not cool. 

How many times am I allowed for an exchange?

You are only entitled to a one-time exchange per item. Exchanges can only be made for the same style, in a different Colour or SIze. 

If you are unsure of the size or colour to order, please do not hesitate to reach out to us at hello@selenightco.com.

How long does an exchange take to process?

Exchanges will be processed within 3-4 business days after we received the return. Exchanges will be shipped out once we have processed the original return. If you need to expedite your exchange process, please reach out to hello@selenightco.com.

What fits me?

Here at Selenightco, our sleepwear / loungewear are generally designed with a relaxed fit. Our clothing measurements are unique to each piece varying in style and silhouette. However, in general – we do our best to ensure that you get your best fit with this:

Selenightco Sizing

S

M

L

US

4

6

8

UK

8

10

12

Chest (in)

33-35

35-37

37-39

Waist (in)

25-27

27-29

29-31

Hips (in)

35-37

37-39

39-41

 

Have another question we have not answered? Email us at hello@selenightco.com.