Shipping & Returns
When will I receive my order?
Your order will reach you within 4-7 working days once payment is received. Orders are processed and shipped out within 3 working days. And local deliveries within Singapore will take 1-3 working days upon dispatch. You will receive a shipping confirmation email with your parcel's tracking number once order has been shipped.
How much do I have to pay for shipping within Singapore?
We offer complimentary door to door delivery to addresses within Singapore for purchases S$60 and above (in a single order).
For purchases below S$60, your order will be shipped via courier at a standard rate of S$6.
Do you ship internationally?
Yes we do. A flat fee of S$35 is applied on all international orders, and delivered via DHL express.
International shipments may be subjected to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable.
Delivery will be attempted within 5 - 10 working days. Rest assured, we will work our hardest to get the order to you as soon as we can.
Return & Exchanges
Can I return an item?
We are sorry you did not love your purchase!
Our packages don’t include return slips. Just contact us at hello@selenightco.com with your order number, a brief explanation of your return), the products you’d like to return and we’ll take care of the rest.
We accept returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from date of purchase, with all original tags still attached. A quick try on is cool - but a sleep-in after Netflix is not cool.
Please note that sales items are final.
You will be notified by email once your return has been received and verified. Upon acceptance of the returned items, we will credit your refund in full to the original payment method. Please allow 1-2 weeks for your refund to be processed due to varying processing times between payment providers. Original shipping charges, custom duties duties, handling costs, and sales taxes are non-refundable.
Can I do an exchange?
Yes you can. Our packages don’t include return / exchange slips. Just contact us at hello@selenightco.com with your order number, a brief explanation of your exchange, the products you’d like to exchange, which item you want to try next and we’ll take care of the rest.
Exchanges can only be made for the same style, in a different Colour or Size; be sure to include the exact Colour and Size of the new item in your email.
We accept exchanges of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from date of purchase, with all original tags still attached. A quick try on is cool - but a sleep-in after Netflix is not cool.
How many times am I allowed for an exchange?
You are only entitled to a one-time exchange per item. Exchanges can only be made for the same style, in a different Colour or Size.
If you are unsure of the size or colour to order, please do not hesitate to reach out to us at hello@selenightco.com.
How long does an exchange take to process?
Exchanges will be processed within 3-4 business days after we received the return. Exchanges will be shipped out once we have processed the original return. If you need to expedite your exchange process, please reach out to hello@selenightco.com.
Backorder
Do note that items under backorder are not in-stock items.
If you are carting out both in-stock and backorder items in the same order, your items will be shipped separately, depending on their status. Backorder items will be shipped out at a later date when stocks have arrived.
The estimated time of arrival of stocks on the website will be updated on the respective product page.
Backorders cannot be cancelled. Returns or exchanges of backorders can only be done after you have received your order. Usual return / exchanges T&Cs apply.
In the event of failed backorder due to material shortage, we will provide a full refund.